Refund Policy

Current Rate Refund Pricing

Using BitPay’s conversion rate, we accept Euro for the bitcoins BitPay receives. Hence, we are unable to refund the amount of bitcoins sent. We can only refund the Euro (or any other currency)-equivalent of bitcoins on the day of refund, or Euros directly via bank transfer or other mutually-agreed payment processor. The refunded bitcoin amount will be calculated using the BitPay’s rate at the time the refund is made. The precise bitcoin amount will likely be different than the original amount sent, but it’s value will be equivalent in the pricing currency.

Refund Processing

If you believe that you are owed a refund, please get in touch. We are able to issue full or partial refunds for all transactions as soon as we receive a valid claim. In the case of your fault we will retain our service fees in the event of our failure you get 100% back of your money.

Our users cannot initiate a refund from our merchant processor BitPay without all4btc’s consent. BitPay does not handle customer requests for refunds, as BitPay is an agent of the merchant, not the customer.

Your money is placed in an escrow and we double-check each money back guarantee. As soon as we have submitted your request to refund your payment, your refund will be pending approval from BitPay. While we typically provide refunds within 24 hours of submitting the refund request, please allow 1-2 business days to process the transaction.

Return Exceptions

Some items can not be returned if they are opened. These include digital goods, music, software, and video games. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.